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Palm Canyon Hotel & RV Resort

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Currently in Borrego Springs
57°F

51°F / 83°F

Frequently Asked Questions

  • What is your cancellation policy?

    We will gladly provide a full refund for changes or cancellation at RV sites and hotel rooms as long as a 3 day notice is given. For our Airstream/Vintage Trailer Rentals, a 10 day notice is needed to give us enough time to resell them. If less notice is provided, your deposit of the first night will be forfeited. Deposits are not refundable or transferable for cancellations over major holiday weekends (Memorial Day, Labor Day, Independence Day, and Thanksgiving). A deposit equal to the first night’s stay will be collected at the time of all reservations. This applies to all RV and tent sites and hospitality units. For group bookings, a credit card on file is required prior to making any confirmed reservations. The reservations will be charged to the credit card on file. The balance will be charged to the credit card on file 14 days prior to the start of the event. There will be a processing fee of $10 per campsite/rental for changes or cancellations made. There are no refunds for cancellations or changes made less than 14 days prior to the arrival date.

  • Is there a minimum stay requirement?

    From September 16 – May 31, we require a two night minimum on Fridays and Saturdays. There is a three night minimum during the major holidays observed at Palm Canyon including Memorial Day, Independence Day, and Labor Day and a two night minimum during special or regional events including Presidents Day, Spring Break, Easter, Borrego Days, Nightfall, and Christmas - New Year's Day.

  • What time is check in and check out?

    You may check in at 12:30 pm for RV sites and at 3:00 pm for Airstream/Vintage Trailer Rentals and Hotel Rooms. All check-outs are at 11:00 am.

  • Can I get a late check out?

    The front desk may be able to arrange a late checkout, if available. Additional fees may apply. In order to ensure availability for incoming guests, please plan prompt departures.

  • Can I bring my pets to Palm Canyon?

    At RV sites, pets are welcome but must be registered at the front desk upon arrival. In hotel rooms, airstreams, and vintage trailers, there is a two pet maximum, 35 lbs. or smaller. A one-time non-refundable pet cleaning fee of $50.00 will apply. An additional refundable $100 damage deposit is collected. Pets must be kept on a maximum 10 foot leash at all times and under the control of their owner or must be left inside guest accommodation. Pets may not be left outside unattended. Guests are responsible to "clean up" after their pet. All pet droppings must be properly disposed of in a trash receptacle. Pets are prohibited in resort buildings and amenity areas. For the protection of, and in consideration of our guests, noisy, vicious or unruly pets are not allowed. Guests who are unable to control their pets must remove them from the premises or the animal may be taken by local animal control authorities. Additionally, exotic pets are strictly prohibited. Please be advised that guests should carry proof of pet’s current vaccinations.

  • How many vehicles can I bring to Palm Canyon?

    One habitable and one non-habitable vehicle are allowed per site and must be parked completely on the site. Extra vehicles may be included for a fee of $5 per day/$25 per week subject to availability. All vehicle license numbers must be recorded at the Main Office and anyone operating a motor vehicle must have a valid driver’s license. On-site vehicle maintenance is strictly prohibited.

  • How many people are included in the RV site/hospitality unit rate?

    Unless otherwise stated, 2 adult guests are included in the rate. Children under the age of 6 may stay free of charge. Additional guests over 2 people will cost $5 per person/per day unless under 6 years of age. Unless otherwise stated, there is a six guest maximum (including children) per space.

  • What do I do if I lost an item?

    Management suggests that you keep your valuables locked up. Please report any lost or stolen items to the Main Office immediately.

  • When are quiet hours?

    Quiet hours are from 10:00 pm - 8:00 am. Please be courteous to other guests around you. Profanity or violence towards others and the park team will not be tolerated. Loud, objectionable noise is not allowed at any time. Inconsiderate guests will be asked to leave.

  • Can I make monthly reservations online?

    Monthly reservations cannot be made online. Please call the Front Desk to learn more about our monthly rates and to reserve your stay.

  • How do I connect to the free WiFi?

    Click on your internet browser and select Highway West. Username is PALMCANYONRESORT. Password will be provided upon check-in.

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