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Shelter Cove Resort & Marina

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Currently in Crescent
27°F

27°F / 58°F

Frequently Asked Questions

  • What is your cancellation policy?

    Shelter Cove is a year-round destination that requires a 2 night minimum stay on Fridays and Saturdays. There is a 100% deposit required for a 1 night stay, a 50% deposit for 2 night stays, and a 33% deposit for 3 or more nights. If your reservation is for less than 2 weeks in a RV & Tent Site and you need to cancel, a 10 day advance notice is required or you forfeit your deposit. If more than 2 weeks, then we require a 30 day advanced notice. All Hospitality Units (Cabins, Lodges) require a 30 day advance notice or forfeit deposit. There are no refunds for early departures and no shows will be charged for the full stay.

  • Is there a minimum stay requirement?

    Year-round, we require a two night minimum on Fridays and Saturdays. There is a three night minimum during the major holidays observed at Shelter Cove including MLK Day (1/15 1/18), Presidents Day Weekend (2/12 2/15), Memorial Weekend (May 22 – 24), Independence Day (July 3 5), Labor Day (September 4 6), Thanksgiving Weekend (11/25 11/29), & Christmas through New Year's Day (12/25 – 1/1).

  • What time is check in and check out?

    You may check in at 12:30 PM for RV and tent sites and at 3:00 PM for cabins. All check outs are at 11:00 AM.

  • Can I get a late check out?

    The front desk may be able to arrange a late checkout, if available. Additional fees may apply. In order to ensure availability for incoming guests please plan prompt departures.

  • Can I bring my pets to Shelter Cove?

    At RV and tent sites, pets are welcomed but must be registered at the front desk upon arrival. In hospitality units, there is a two pet maximum, 35 lbs. or smaller. A one-time non-refundable pet cleaning fee of $50.00 will apply. An additional refundable $100 damage deposit is collected. Pets must be kept on a maximum 10 foot leash at all times and under the control of their owner; or must be left inside guest accommodation. Pets may not be left outside unattended. Guests are responsible to "clean up" after their pet. All pet droppings must be properly disposed of in a trash receptacle. Pets are prohibited in Resort buildings and amenity areas. For the protection of, and in consideration of our guests, noisy, vicious or unruly pets are not allowed. Guests who are unable to control their pets must remove them from the premises, or the animal may be taken by local animal control authorities. Additionally, exotic pets are strictly prohibited. Please be advised that guests should carry proof of pet’s current vaccinations.

  • How many vehicles can I bring to Shelter Cove?

    One habitable and one non-habitable vehicle are allowed per site and must be parked completely on the site. Extra vehicles may be included for a fee of $5 per day/$25 per week subject to availability. All vehicle license numbers must be recorded at the Main Office and anyone operating a motor vehicle must have a valid driver’s license. On-site vehicle maintenance is strictly prohibited.

  • How many people are included in the RV site/cabin rate?

    Unless otherwise stated, 2 adult guests are included in the rate. Children under the age of 6 may stay free of charge. Additional guests over 2 people will cost $10 per person/per day unless under 6 years of age. Unless otherwise stated, there is a six guest maximum (including children) per space.

  • What do I do if I lost an item?

    Management suggests that you keep your valuables locked up. Please report any lost or stolen items to the Main Office immediately.

  • When are quiet hours?

    Quiet hours are from 10 pm-8 am. Please be courteous to other guests around you. Profanity or violence towards other and the park team will not be tolerated. Loud, objectionable noise is not allowed at any time. Inconsiderate guests will be asked to leave.

  • Can I make monthly reservations online?

    Monthly reservations cannot be made online. Please call the Front Desk to learn more about our monthly rates and to reserve your stay. Monthly rates are based on a 30-day stay. A new 30 day agreement must be approved for additional 30 day periods.

  • How do I connect to the free WiFi?

    1. Turn on your computer or restart it if it is in standby.

    2. Enable your WiFi adapter and make sure it is turned on.

    3. Connect to the Highway West WiFi Network. You must create your own Username and Password before opening your browser.

    4. Open your browser (example: Internet Explorer, Safari, Chrome).

    5. Note: If the welcome page does not appear, erase everything in the address bar and type: starttengointernet.com in the address bar.

    6. Follow on-screen instructions to register and access the internet.

    7. Log-in.

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